Training and Support
All installation, training, and on-going support
services for imaging and it modules is provided directly
by ITG. Our programmers and engineers do the initial
set-up and configuration of the imaging software and
link imaging with your existing accounting package. They
also provide the on-going technical support for all
aspects of the imaging system and its components. As
long as there is some type of remote access, such as VPN,
the programmers can handle virtually any support issue
immediately without the need to schedule an on-site
trip.
Once the imaging system is installed, our trainers come
to your site to do the user training. The users are
trained on the imaging system using your own forms,
documents, and processes. In most installations, the
training is completed in just 2 days. Our trainers also
provide on-going training via the web. These training
sessions are set up on an “as needed” basis at the
request of the client. |
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